Policy overview
Memberships and other paid services are subject to the cancellation, renewal, and refund terms displayed at the time of purchase. Please review those terms carefully before completing payment.
Cancellation
To ask about cancellation, use the account or service controls made available to you, or contact the Apex team through the website if you need help locating them. Cancellation may affect future renewals but does not necessarily reverse a charge that has already been processed.
Refund evaluation
Refund requests are evaluated based on the specific purchase terms, timing of the request, the service involved, and applicable law. A refund is not guaranteed unless the applicable purchase terms or law provides for one. We may ask for information needed to locate the transaction.
The terms at purchase govern
Prices, billing frequency, renewal details, trial or introductory language if any, cancellation instructions, and refund terms shown during checkout are the controlling terms for that purchase. This page is not intended to replace those disclosures.
Questions
If you have a billing or cancellation question, contact Apex through the website form. Include the email used for the membership and a clear description of the request. Do not include payment card numbers in a message.